This policy explains how cancellations and refunds are handled for doorstep TV repair, installation,
and maintenance bookings made with Daksha TV Solutions in Indore.
1. Cancelling a Service Visit
- You can cancel or reschedule a booked visit any time before the technician is dispatched, at no
cost, by contacting us on phone or WhatsApp.
- If you need to cancel after the technician has already been dispatched or has arrived at your
address, please let us know as early as possible so we can plan accordingly.
2. Free Diagnosis Visit
The initial home visit and diagnosis are free of charge. If, after diagnosis, you decide not to go
ahead with the repair, no charges apply under our "No fix, no charge" promise — so there is nothing to
refund at this stage.
3. Cancelling After Payment
- If you have made an advance payment for a repair, installation, or part, and you cancel before the
work has started, the full amount will be refunded.
- If work has already started or a part has been specifically procured for your repair, the cost of
labour completed and any non-returnable parts already sourced may be deducted from the refund.
- If your TV was picked up for workshop-level repair and you cancel before work has started, we will
return your TV to you at no charge, and any advance payment will be refunded in full.
- Once a repair is fully completed and the TV has been handed back in working order, the service is
considered delivered and is not eligible for a refund, except as covered by the repair warranty below.
4. Repair Warranty Claims
If the same issue we repaired recurs within the applicable warranty period, contact us and we will
re-inspect and re-repair the fault at no additional labour cost, subject to the terms shared on your
invoice/receipt. Warranty claims are resolved through a repeat repair rather than a cash refund, unless
we are unable to resolve the issue, in which case a fair refund will be discussed with you.
5. Non-Refundable Situations
- Faults unrelated to the original repair or reported issue
- Damage caused after the repair was completed (e.g. physical or liquid damage)
- Change of mind after a repair has been fully completed and accepted by the customer
- Loss of personal accounts, logins, or settings from a software repair (e.g. factory reset) that
was requested and carried out as part of the service
6. How to Request a Cancellation or Refund
To cancel a booking or request a refund, please contact us with your name, phone number, and booking
details:
7. Refund Timelines
Approved refunds are processed back to the original payment method (or via a mutually agreed method
for cash payments) within 5–7 business days of approval.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The "Last updated" date at the
top of this page reflects the most recent revision.
