Privacy Policy

This Privacy Policy explains how Daksha TV Solutions ("we", "us", "our") collects, uses, and protects the information you share with us when you visit our website or book a TV repair, installation, or maintenance service in Indore.

1. Information We Collect

When you contact us or book a service — by phone, WhatsApp, email, or through our website's contact form — we may collect:

• Your name, phone number, and email address
• Your service address in Indore
• Details about the TV issue you need help with
• Any information you choose to share during a service visit or support conversation

Our website may also automatically collect limited technical data — such as pages visited, device type, and general location — through standard analytics tools, to help us understand how the site is used and improve it.

If your repair involves your Smart TV's software — such as a factory reset, firmware update, app troubleshooting, or remote pairing — our technician may need temporary access to the TV's settings or connected WiFi network solely to diagnose or complete the repair. We do not access, copy, or retain your personal accounts, passwords, or content stored on the device beyond what is needed for that visit.

2. How We Use Your Information

• To schedule and carry out your doorstep diagnosis and repair visit
• To contact you about your booking, quote, or repair status
• To provide invoices or warranty information for completed repairs
• To respond to enquiries, feedback, or complaints
• To improve our services and website experience

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We do not share your personal information with outside parties except where necessary to:

• Coordinate your service visit with our technicians
• Comply with a legal obligation or valid request from a government authority
• Protect the rights, safety, or property of Daksha TV Solutions, our customers, or the public

4. Cookies & Website Analytics

Our website may use cookies and similar tools (such as Google Analytics or Google Tag Manager) to understand website traffic and improve performance. You can disable cookies in your browser settings at any time; this will not affect your ability to call, message, or book a service with us.

5. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer and service information only for as long as necessary to provide our services, maintain repair/warranty records, and meet our legal and accounting obligations.

7. Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request a correction to inaccurate information
• Request deletion of your information, subject to any legal or record-keeping requirements
• Opt out of any promotional communication

8. Third-Party Links

Our website may contain links to third-party services (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of these external services and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us: